Two words: mutual trust
“The roots of ValueFrame are tightly linked with Protacon, where the pre-stage of the ValueFrame system was developed for their own use. At the turn of the 21st century, Protacon started to speculate whether this software could be sold to other companies as well. They were skilled in software development but needed help in commercialisation. Mikko Akselin called me and invited me to visit them to see what they had created.
I became very interested in the initiative and soon we concluded together that an ERP system designed for the needs of expert companies would find demand. After this, we began to look for financing to establish a new company, ValueFrame Ltd. Nowadays, ValueFrame Ltd. employs 12 people. Our focus is on product management, sales and marketing, as well as general customer interface operations.
In turn, we have completely outsourced ValueFrame’s programming, testing, server maintenance and user support to Protacon Solutions. When our customers require advice on products, the service request is answered by a Protacon expert. Although we at ValueFrame may determine how software is to be developed, it is the Protacon programming team who hold the great responsibility in its implementation, as they have a relatively free hand in realising all necessary new features. This arrangement and close cooperation has been, for us, efficient and cost effective.
While our support team is sitting in Jyväskylä, things work just fine and we are in touch on a daily basis – as if we were working with our own employees. Protacon’s deep expertise in ValueFrame is indispensable for us. The comprehensive service they offer is also very important. We receive all that is essential for production from one source. Outsourcing gives flexibility to operations in varying situations.
Protacon’s operations are characterised by reliability, expertise and the fact that promised agreements are always fulfilled. Protacon also continuously develops its business in such a way that any risks and bottlenecks are avoided. Thanks to our close contacts, we have been able to create seamless collaboration in terms of responsibility-sharing, ways of operation and mutual expectations.
I believe that our cooperation will continue into the future in the same good way as always. Long-term cooperation facilitates working processes and generates mutual trust. It can be summed up in two powerful words. Mutual trust is the most important thing.”
We receive all that is essential for production from one source. Protacon’s operations are characterised by reliability, expertise and the fact that promised agreements are always fulfilled.
Harri Kanerva, Managing Director,