Wireless door entry service requires a reliable partner and rapid response
“Tunstall is the leading provider of door entry solutions in the Finnish market. Municipalities offer our security solutions to their inhabitants, and the end users also include nurses working in home care and outpatient services. As regards patients, it is of course extremely important that door entry services function reliably and nurses can join or see their patients even in states of emergency. This requires a reliable partner in the background. It is important that we have a partner who is also capable of establishing new and expandable service environments, quickly and smoothly, for the growing needs of municipalities.
Protacon has a big role in our service chain. Service entities defined together with Protacon have mainly been related to keyless entry in home care for the elderly. We also collaborate with regard to the background infrastructure, i.e. the alarm centre and safety phone services. For example, this collaboration includes hosting and integration services, 24/7 support and further development.
To ensure reliability, Protacon has provided us with critical data centre capacity where our own equipment is duplicated with Protacon’s virtual equipment. The emergency nurse call system is thus hosted from Protacon’s data centres.
In the healthcare sector, integration is needed with systems used by municipalities and the public sector, such as ERP and patient information systems, which are the most important. This requires quite demanding integration solutions. Protacon has adapted particularly well to today’s world. During some three years of our cooperation, we have also learnt and studied together technical details and case-specific issues, which has increased the diversity of our service offer. The latest integrations have been extremely successful in terms of cost-efficiency – notably faster than before, taking only about a third of the time that was needed earlier.”
The most essential benefit is the fastness and repeatability of integrations
“Protacon’s enterprise service bus has enabled us to start our deliveries faster. We can be sure that we will not be a bottleneck in joint projects carried out by several entities but can operate faster than before in the supply chain. There are always other operators involved in addition to us and the customer organisation that needs the services, and actions are required from all of the participants of the supply chain. With this repeatable solution that enables fast delivery we can guarantee a prompt response and transfer the responsibility to the following operator in the chain. We can now use the same concept for multiple purposes.
Our own products are continuously being developed, and it is of course necessary to innovate with the partner, who then develops the services further. Currently, we are taking more services to production for end users.”
In the healthcare sector, integration is needed with systems used by municipalities and the public sector, such as ERP and patient information systems. This requires quite demanding integration solutions. Protacon has adapted particularly well to today’s world.
Pasi Salonen, Managing Director,