Palm Paper Limited trusts Protacon’s knowhow – Quick troubleshooting saved in a tough situation
At a paper mill of Palm Paper Limited in Great Britain, repeating problems were detected in a roll packaging machine associated with paper rolls of a certain size. Protacon’s team, called for troubleshooting, managed to identify and solve the problem very quickly. In this way, an expensive production break could be avoided. Palm Paper Limited was convinced of Protacon’s expertise to the extent that they decided to sign a contract for continuous maintenance of their packaging machine.
Maintenance of a packaging machine starts with a condition survey, which is something like a vehicle inspection. As the result, the customer receives a clear report on the condition of the machine’s mechanic components and automation systems. In addition to regular on site surveys, the maintenance service includes remote problem solving via the so-called Remote Service link. Some problems related to the automation system have already been solved quickly and efficiently without a site visit.
Protacon’s long-term experience and extensive knowhow in the processes of roll packaging machines enable quick and effective troubleshooting. As wide experience and deep understanding are hard to find. Often, things go smoothly with this type of machines when everything functions normally. However, failures can turn to expensive catastrophes unless the problem can be quickly identified.
Protacon and Palm Paper Limited have already cooperated for a long time with other types of projects. Now, the maintenance contract for the packaging machine will tighten their cooperation. The contract also includes maintenance for the RoAd system including a condition survey four times a year via a remote connection.
Protacon’s long-term experience and extensive knowhow in the processes of roll packaging machines enable quick and effective troubleshooting.