“Outsourcing our IT to Protacon brought clarity and smoothened our daily operations”

IdHAIR Finland, specialised in beauty and wellbeing products, offers a wide range of products from the best international brands for both consumers and professionals. A multi-channel service concept comprises an online store, a representative network, as well as traditional stores in Jyväskylä and Helsinki. The company has trusted the maintenance of their IT service to Protacon.

“We have varied and complex IT requirements and used to use several service providers to handle these. This was confusing in terms of the total costs and we did not always know whom we should contact in problem situations. We wanted to improve clarity and add uniformity to our operations”, explains development manager Elina Lievonen from IdHAIR Finland Ltd.

Protacon now takes care of virtually the entire IT segment of IdHAIR. The multifilament structure consisting of seven service providers has reduced to three. Protacon is responsible for the total service as well as operator contacts. For example, Protacon installs new computers, resolves IT problems, provides Office 365 support and ensures reliable functioning of email traffic.

“I put our services out to competition requesting tenders from service providers based in Jyväskylä since our premises are also located here. The most important criteria for selecting Protacon were their service quality as well as the personal chemistry. It seemed that they knew exactly what they were doing and it was very easy to communicate with them. One of the advantages is also that we can receive local service throughout Finland, as both we and Protacon have representatives in several locations”, says Ms. Lievonen.

In everyday life, the collaboration is visible in that there is a single point that needs to be contacted and one can always trust that things get done.

“Our contact persons at Protacon do their job properly and completely. They are genuinely interested in tackling problems from our point of view and they listen very closely to our requests. The benefits of our cooperation are visible in clarity of operations and thereby daily timesavings. I can warmly recommend Protacon to other small- and medium-sized enterprises.”

The most important criteria for selecting Protacon were their service quality as well as the personal chemistry. It seemed that they knew exactly what they were doing and it was very easy to communicate with them. One of the advantages is also that we can receive local service throughout Finland.

Elina Lievonen, Development Manager,
IdHAIR Finland Ltd

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Further information

Tuomas Lassila
tuomas.lassila@protacon.com
+358 50 569 8616